Frequently Asked Questions

This Agreement was last modified on 18th september 2019

Shipping Information

What is MyFishBid?

MyFishBid delivers fresh seafood from the stores you love to your doorstep within 48 hours! There are variety of local fresh seafood from variety of local stores for your choice. You can now compare price in a single platform!

What exactly happens after ordering?

Once your order have been received, we will select the best fish from the catch, scale, gut & clean them, then instantly vacuum-packed for you to lock in the freshness before delivering to you. 

After receiving my seafood, what is next?

You should immediately check all your fish to make sure you have received the correct item and they are all in good shape. If you notice any difference from your order, please kindly contact our customer service team to reconfirm your order within 24 hours.

Are your fish fresh or frozen?

We define “fresh” in the sense of from the ocean to your doorstep usually takes below 48 hours. A fresh fish’s eyes should be clear and bulge slightly, its skin should be shiny and firm and its gills should be bright red. If you think that you are not satisfy with the freshness of fish received, please contact our customer service team as we guarantee the freshness in MyFishBid.

Where does your seafood come from?

Daily fresh seafood collection comes from our local fisherman. Wild caught from the ocean, instantly vacuum-packed and delivered to you in the shortest time!

Can I modify my order?

Kindly take note that you are not able to modify your order after your order has been paid and confirmed. All orders confirmation is non-refundable. Please contact our customer services team if you have any issue to order or you need to modify your order.

What is MyFishBid Guarantee?

MyFishBid Guarantee is a service provided by MyFishBid to protect purchases of buyer. To protect against the risk of liability, payment for purchases made to Seller using the Services will be held by MyFishBid.

Shipping And Delivery

Where do you deliver to?

At the moment, we deliver to West Malaysia only. We are always expanding our delivery areas to provide even more customers with our fresh seafood. Please check back here for future updates if we don’t deliver to you yet.

Kindly check if your residential area is covered as per attached link:

https://goo.gl/maps/nmJFxa8LJ9hfx8VW6

How much does the delivery costs?

Delivery fee will be depending on your shipping address. Some stores offer “Free shipping” when you hit certain spending amount. Go get it! 

How long will the delivery take?

Delivery will normally take 1-2 working days. If you experience delays in receiving your order, contact us on (+60) 16-9609966 or send us an email at service@54.169.101.190  immediately and we will help to confirm the status of your order.

What if I am not around at the time of delivery?

When you place your order, you can make special notes for delivery at “Order notes” column. As much as we would like to accommodate requests, we might not be able to fulfil all requests due to traffic or other inevitable reasons.

Payment

What payment methods are accepted?

At the moment, we only accept online banking payment or MyFishBid Wallet payment.

What is MyFishBid Wallet?

MyFishBid Wallet is a service provided by MyFishBid to facilitate the storage of money you deposited via online banking payment. The sum of this money can be used in any purchase and the balance will always be reflected in your MyFishBid Wallet balance.

Can I withdraw the money in MyFishBid Wallet?

Yes, you may withdraw the money by contacting our customer service team on (+60) 16-9609966 or send us an email at service@54.169.101.190.

How to apply coupon during payment?

After logging into your account, go to your Shopping Cart. You can insert the coupon code before you proceed to checkout. 

How can I cancel my order before I make a payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Please take note that we cannot give refunds once payment is verified.

Refund

How to apply for a refund?

If you find out that your fish’s quality is not up to your expectation, please contact our customer service team or send us an email at service@54.169.101.190.

What if I am not satisfied with the seafood?

You may leave review after you receive the purchased item. If you want to bring it to our attention, please call us on (+60) 16-9609966 or send us an email at service@54.169.101.190 no later than 24 hours after you received the purchased item. Our “MyFishBid Guarantee” will always stay focus on guarantee the freshness! 

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