Shipping And Delivery
Where do you deliver to?
At the moment, we deliver to West Malaysia only. We are always expanding our delivery areas to provide even more customers with our fresh seafood. Please check back here for future updates if we don’t deliver to you yet.
Kindly check if your residential area is covered as per attached link:
How much does the delivery costs?
Delivery fee will be depending on your shipping address. Some stores offer “Free shipping” when you hit certain spending amount. Go get it!
How long will the delivery take?
Delivery will normally take 1-2 working days. If you experience delays in receiving your order, contact us on (+60) 16-9609966 or send us an email at firstname.lastname@example.org immediately and we will help to confirm the status of your order.
What if I am not around at the time of delivery?
When you place your order, you can make special notes for delivery at “Order notes” column. As much as we would like to accommodate requests, we might not be able to fulfil all requests due to traffic or other inevitable reasons.
What payment methods are accepted?
At the moment, we only accept online banking payment or MyFishBid Wallet payment.
What is MyFishBid Wallet?
MyFishBid Wallet is a service provided by MyFishBid to facilitate the storage of money you deposited via online banking payment. The sum of this money can be used in any purchase and the balance will always be reflected in your MyFishBid Wallet balance.
Can I withdraw the money in MyFishBid Wallet?
Yes, you may withdraw the money by contacting our customer service team on (+60) 16-9609966 or send us an email at email@example.com.
How to apply coupon during payment?
After logging into your account, go to your Shopping Cart. You can insert the coupon code before you proceed to checkout.
How can I cancel my order before I make a payment?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Please take note that we cannot give refunds once payment is verified.
How to apply for a refund?
If you find out that your fish’s quality is not up to your expectation, please contact our customer service team or send us an email at firstname.lastname@example.org.
What if I am not satisfied with the seafood?
You may leave review after you receive the purchased item. If you want to bring it to our attention, please call us on (+60) 16-9609966 or send us an email at email@example.com no later than 24 hours after you received the purchased item. Our “MyFishBid Guarantee” will always stay focus on guarantee the freshness!