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You've already flagged this Natasha Bragg 2 reviews. Today I received an email from Aer Lingus saying I would receive a refund (I never applied for a refund) but the … How much do they cost? Moriarty explained: "Travel hasn't been the ogre it's been portrayed as. Airport Testing Q&A: How do they work? A spokesperson for Aer Lingus told Extra.ie: ‘Aer Lingus is currently processing an unprecedented level of requests for vouchers and refunds. Aer Lingus struggles to resolve ticket refund fiasco. Aer Lingus CS are just reading from a script and not budging from their refund stance - in spite of the fact I never applied for a refund. Besides, the cancellation made 2 hours before the departure will be not be entitled to claim a refund as per Aer Lingus Refund Policy. Get the best travel tips, deals and insights straight to your inbox every Wednesday. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Bookings made with Aer Lingus If you booked on aerlingus.com and need to cancel a booking please fill out our Refund Request Form . Aer Lingus has so far processed over 250,000 flight refunds, but flight cancellations are ongoing. This field is required AROUND 200,000 Aer Lingus customers are still waiting on vouchers and refunds after their trips were cancelled due to the coronavirus pandemic. Well as I claimed mine as soon as the voucher offer was launched back in March this length of time is way beyond unreasonable ,heaven help those further down the list. ", Asked if that means 200,000 people have not been processed, Moriarty responded: "I don't have a precise number. Like a boss Boston is a bright and bustling modern city, steeped in history. Aer Lingus are not normally my favourite airline (the worst flight I have take since starting TLFL was with Aer Lingus), but in this case, they got in right. When Covid-19 hit the travel industry in March, Aer Lingus and other airlines began offering its customers refund vouchers instead of cash refunds. Answer 1 of 229: Aer Lingus has offered us a voucher for our planned April trip to Dublin. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Useful. Aer Lingus Contact details. Earlier this year, as the pandemic began to hit the travel industry, Aer Lingus and other airlines began offering its customers refund vouchers instead of cash refunds. 3,519 Reviews . Aer Lingus are offering vouchers now without any questions and will meet any legal obligations for a refund. New 30-minute antigen tests near Dublin Airport could facilitate Christmas travel, My end-of-year football awards - player of the season, best game and worst tactical decision, 'We are all so proud of him' - Former Killarney Celtic player leads Chorley to FA Cup shock, Leeds humiliated as League Two outfit Crawley Town hand out FA Cup thrashing, ‘Staff are under huge pressure’ – Virus hospitalisations hit another high with increase of 136 patients, Dundee to investigate 'vile racist messages' received by Ireland striker Jonathan Afolabi. Hundreds of Aer Lingus passengers have been waiting over six months for refund vouchers from cancelled flights during the pandemic. Thank you. Whilst we would rather have a cash refund, there are certain situations where either you are not entitled to one, or you know you would use the voucher fairly quickly (like you commute by air). Under the airline’s terms, customers eligible for a refund voucher include those whose flights have been cancelled, with bookings to travel up to August 31. Sections. Aer Lingus is boosting the value of its refund vouchers, for customers who are due to fly before May 31. Reply. "I think we need to pivot away from that mentality to a position where we're actually promoting international travel as critical to our economy.". The good news is that Aer Lingus vouchers are valid for five years, and can be spread out to for use on multiple trips. Towards the end of March, Aer Lingus began offering passengers a 10% bonus if they chose to accept a voucher for future travel in place of the cash refund they were entitled to, but the offer only applied to customers with bookings for travel through 31 May. If you purchased your ticket from a travel agent; tour operator or on another website, please contact them directly regarding your refund. Travel Q&A: What countries will be on Ireland's new green list? "There was a degree of toxicity and flight shaming and really we have to move on from that. I think I have tried everything suggested and still have not gotten anything but some Avios (their frequent flyer club) points put back. Aer Lingus Upcoming Travel Enquiry Form. No, unfortunately vouchers can't be used to make group bookings. GB. The original flight did fly but I came home a week earlier due to the circumstances and instruction and advice from Irish DFA. Contacted last week, Aer Lingus confirmed that some customers have still not received their voucher refunds, despite the fact that all customers could have opted for a cash refund instead. Aer Lingus is a airline that is run by arrogant Donkeys. Aer Lingus adds 10 per cent to refund voucher values 23 Mar 2020 by Mark Caswell Aer Lingus is boosting the value of its refund vouchers, for customers who are due to fly before May 31. "We're trying to give and we are giving our customers at the moment a lot of flexibility in how they can change their bookings. They want to preserve their cash. Fighting a losing battle with Aer Lingus over terms of vouchers Pricewatch: Reader is ‘disgusted’ after being told she cannot use vouchers for flight home to Ireland A … Related: What are the most popular tours in Dublin? The original flight did fly but I came home a week earlier due to the circumstances and instruction and advice from Irish DFA. W … The fares for Aer Lingus are Saver, Smart or Plus Fare, Advantage, Flex, or Business Flex Fare, and Business Fare. Our team continue to work hard to clear the remaining requests. To see all content on The Sun, please use the Site Map. "We also have options where you can buy fares which entitle you to a full refund or entitle you to exchange your travel for a voucher that you can then apply at a later date. Moriarty also stated that he felt there was a degree of "flight shaming" in regards the aviation industry this year, one that "wasn't merited by the facts". ‘Don’t book flights home for Christmas’ – Varadkar warns it’s too soon for Irish abroad to plan return for festive season, People travelling from overseas won't have to restrict movements for 14 days if they've negative Covid result, Ireland’s hotels lost €2.6bn in 2020, says IHF, Travel Q&A: Airlines warn passengers from Britain they ‘may be prosecuted on arrival’ without negative test result, Irish hotels brace for worst-ever start to a year, despite millions in voucher sales, Canary Islands turn 'red' on EU traffic light system for travel, ‘Green Button’ campaign to attract visitors to Ireland as expert predicts holiday ‘arms race’ in 2021, Ireland's new Green List: Here are the countries you can now travel to. ‘To date we have issued over 250,000 vouchers and refunds to customers. Aer Lingus has offered us a voucher for our planned April trip to Dublin. "In the summer, for example, when rates of transmission and infection were very low, travel was portrayed as this very significant risk. What is the 'traffic light' system? I applied for my voucher in April and 9 months later still no voucher . Similarly, Aer Lingus is offering a 10% bonus if you accept a travel voucher instead of a refund. Sign Up. Finnair, Aer Lingus, Qatar Airways Boosting Refund Vouchers with a Bonus . Who can apply for a refund voucher? I'll take the voucher, anyone resident in Ireland would be able to use it in 5 years. Menu See all. Apply for Aer Lingus refund here How long is my Aer Lingus Voucher valid for and are there any Ts&Cs I should be aware of? A growing number of the airline's customers have been expressing regret at not seeking a full refund, which they are entitled to, given the length of time it is taking to receive their vouchers. Enter email address You can only use this form if you purchased your ticket directly with Aer Lingus. Aer Lingus voucher or refund - even BBB of NY couldn't get a response from them. Fares and fees for service that has already been provided cannot be refunded. Instead of giving you your cash back, you receive a voucher from the airline which can then be applied to future travel. Apply for Aer Lingus refund here How long is my Aer Lingus Voucher valid for and are there any Ts&Cs I should be aware of? See all. ‘We have expanded our teams along with introducing new processes and technology in an effort to speed up the processing time. Well as I claimed mine as soon as the voucher offer was launched back in March this length of time is The vouchers are valid for 5 years from date of issue. I have read many of the discussions here on getting a voucher or refund. I next requested a refund and received confirmation of that request but never received a refund. AROUND 200,000 Aer Lingus customers are still waiting on vouchers and refunds after their trips were cancelled due to the coronavirus pandemic. Please use the virtual cursor to read the helpful hints. … Aer Lingus acknowledged when contacted that some of its customers had been waiting "too long". As the year lurched from crisis to crisis on what felt like a rolling basis, I was lucky enough to always get my cash returned to me. Has anyone had any experience with these vouchers? The following guests can apply for a refund voucher for the full value of their flights (fare, taxes & … 55 People Used. Can you cancel flights with Aer Lingus? The voucher option is an interesting one as, even though I’m a big proponent of always accepting a refund when one is available, neither the Irish government nor Aer Lingus’ parent (IAG) is likely to allow the airline to go under, so the vouchers issued by Aer Lingus should be reasonably safe. from $61.36* Cliffs of Moher Tour Including Wild Atlantic Way and Galway City from Dublin. However, one Aer Lingus customer who has been waiting for a requested refund for two flights to the US, cancelled in March, said that their booking was "in no way complicated in nature" and was booked via the Aer Lingus website. Hence, it is suggested to contact the airline directly. Report inappropriate content . He said: "From a travel perspective, we were probably one of the industries that was first to feel the effects of Covid-19 and we'll probably be one of the last industries to fully emerge from it.". News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. If you've got a problem, we're here to help! Yeah, you're roughly right.". The remaining requests are more complex in nature; however, we acknowledge that our customers have been waiting for too long. AER Lingus are refusing to refund Irish passengers affected by Donald Trump’s travel ban. 2. That Aer Lingus are operating the flight as normal - do they not have any social responsibility here? That they aren't offering customers a full refund if they 'cant' or 'dont wish' to break the law and travel where its not essential. November 15 2020 02:30 AM Hundreds of Aer Lingus passengers have been waiting over six months for refund vouchers from cancelled flights during the pandemic. Posted by Laurie Beth (Minnesota) on 11/10/20 04:44 PM. To inquire about a licence to reproduce material, visit our Syndication site. My flight to LA in April was cancelled due to COVID, I have still not received my refund! As an incentive, Aer Lingus are offering an extra 10% on the voucher … Ireland’s first airport Covid-19 testing centres were launched today at Cork and Shannon, raising some hopes of travel before Christmas. I had an April 4, 2020 round trip flight for two people, near $2500, booked through Aer Lingus for which, due to COVID-19, I requested a voucher. Aer Lingus passengers who pay for its mid-priced “plus/smart” fares can request a voucher up to 14 days before travel, or within 14 days if a country’s Covid status changes. Home; Purchase Voucher; Manage My Voucher; Gift Voucher Help; Terms & Conditions The airline said: "Aer Lingus has processed almost 95pc of the voucher requests we have received since Covid-19 caused an unprecedented number of flight cancellations. Hundreds of Aer Lingus passengers have been waiting over six months for refund vouchers from canceled flights during the pandemic. I am still waiting on a voucher request from July 15th. Holiday Q&A: What countries are open, what is an 'air bridge', and why can't I renew my passport? Leo Varadkar has advised Irish people abroad not to book flights home for Christmas. I received confirmation of my voucher request but never received a voucher. Moreover, the cancellation policy might vary with the fare type. As an incentive, customers were offered an additional 10pc on top of their flight cost if they opted for a voucher from Aer Lingus rather than a refund. People travelling in and out of the country will no longer have to restrict their movements for 14-days if they receive a negative Covid-19 result, the Government has announced. He told RTE's The Brendan O'Connor Show: "At this point, we've processed over 90 per cent of them, in excess of 1.8 million of them. View our online Press Pack. Boston. For customers booking flights now, Moriarty said Aer Lingus have added measures to give greater flexibility. Airlines try to keep passengers happy and loyal by offering flight vouchers sweetened with added value . Reply. Bookings cannot be re-instated after cancelling. Aer Lingus interim chief executive Donal Moriarty sai… The following guests can apply for a refund voucher for the full value of their flights (fare, taxes & charges, and ancillary purchases): - Guests who have been notified by Aer Lingus that their flight is cancelled. Thank you Leap Visitor card - travel on Bus, DART, LUAS How can I transfer The t&cs are on the page where you enter your voucher request details. Has anyone had any experience with these vouchers? The CEO said the last ten months and have been "very challenging" for Aer Lingus, calling the fate of the aviation industry "pretty catastrophic". This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Sale. Related: What are the most popular tours in Dublin? When Covid-19 hit the travel industry in March, Aer Lingus and other airlines began offering its customers' refund vouchers instead of cash refunds. They want to preserve their cash. I’ve been following your various updates from Aer Lingus on issuing refund vouchers for Covid- cancelled flights, most recently 15th September. Moriarty said: "I can assure your listeners and our customers, that we will get to every voucher and we will get to every refund.". Sale: Get Deal. 1,585 Reviews . Hundreds of Aer Lingus passengers have been waiting over six months for refund vouchers from cancelled flights during the pandemic. Aer Lingus claim the delay is due to overwhelming demand and that vouchers will be issued in the order they were requested. Today I received an email from Aer Lingus saying I would receive a refund (I never applied for a refund… We have expanded our teams along with introducing new processes and technology in an effort to speed up the processing time to address these older cases.". In case, if the flight has not flown then, a refund of taxes will be provided to the passengers within 7 days of the cancellation. Cliffs of Moher Day Trip from Dublin. ... We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. I read your article about Aer Lingus struggling to resolve its ticket refund fiasco. In excess of 90% of the requests received have been processed. We will process any amount eligible for refund back to the original credit card within 7 days and notify you by email when processed. He said: "We've launched what we call a 'book with confidence' suite of options for our customers whereby we allow customers to book and then to flexibly change that booking. Aer Lingus CS are just reading from a script and not budging from their refund stance - in spite of the fact I never applied for a refund. The good news is that Aer Lingus vouchers are valid for five years, and can be spread out to for use on multiple trips. Aer Lingus has offered us a voucher for our planned April trip to Dublin. For other inquiries Contact Us. "Each of those has to be manually processed. Reply. You will get the full value of your flight ticket, including seat selection, priority boarding etc, plus an additional 10% bonus. Thank you. But I cannot believe I've been waiting since March," said the customer. When Covid-19 hit the travel industry in March, Aer Lingus and other airlines began offering its customers' refund vouchers instead of cash refunds. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Aer Lingus jets parked on the runway of Dublin airport, Independent Press Standards Organisation (IPSO). An interesting article in today's Irish Times by Dominic Coyle castigating Aer Lingus for how badly they have handled the refund process. ", Tipp icon Theo English dies as five-time All-Ireland winner leaves huge legacy, Kerry Lotto player scoops nearly €60k as shop winning ticket sold in revealed, Dad slams hospital rules banning him & wife being with son, 1, as he has chemo, Bradley Walsh 'sparks BBC and ITV war as they battle to sign new Brucie', Daniel Kinahan ran out of patience with hit team during Gary Hanley murder plot, ©News Group Newspapers Limited in England No. Since the pandemic began, airline refund vouchers have become a thing. AROUND 200,000 Aer Lingus customers are still waiting on vouchers and refunds after their trips were cancelled due to the coronavirus pandemic. Finnair, Aer Lingus, Qatar Airways Boosting Refund Vouchers with a Bonus Airlines try to keep passengers happy and loyal by offering flight vouchers sweetened with added value 2020-04-03T03:00:00-04:00 by Mark Caswell . "That wasn't true factually based upon the data at that point and it remains untrue. 2020-04-03T03:00:00-04:00. by Mark Caswell, Jenni Reid. No, unfortunately our vouchers are not refundable. Aer Lingus is part of the same company, IAG, as British Airways, so it’s a mystery why BA is not making the same offer. Under the airline's terms, customers eligible for a refund voucher include those whose flights have been cancelled, with bookings to travel up to August 31. Instead of incentivizing people to postpone flights, they’ve just made it much harder for passengers to get refunds. Aer Lingus said it was processing an “unprecedented level of refund and voucher applications together with rebooking requests”. I received voucher email which I accepted and got an acknowledgment on March 23rd that I would received a voucher (full fare plus 10% - valid for 5 years). Aer Lingus says it has received in excess of 660,000 requests for refunds and vouchers since Covid “caused by an unprecedented level of flight cancellations”. No refund can be given for vouchers already purchased. Voucher Refund Request Form - Aer Lingus. He cited ECDC figures showing international travel was only the cause of less than one per cent of infections. In August, Aer Lingus stated that it issued over 345,000 vouchers and refunds to customers. Aer Lingus claim the delay is due to overwhelming demand and that vouchers will be issued in the order they were requested. Will they help me get home for Christmas? Share. Report inappropriate content . Home Purchase Voucher Manage My Voucher Gift Voucher Help Terms & Conditions Cliffs of Moher Tour Including Wild Atlantic Way and Galway City from Dublin. Aer Lingus interim chief executive Donal Moriarty said that the airline company have had more than two million individual requests for vouchers and refunds since the Covid-19 pandemic. "I understand that it's been a difficult time for airlines. Can you get a refund on Aer Lingus flights? I received voucher email which I accepted and got an acknowledgment on March 23rd that I would received a voucher (full fare plus 10% - valid for 5 years). He said the airline have added additional resources and technology in order to speed the process up. Jump to bottom. Aer Lingus: Aer Lingus Voucher FARCE - See 11,930 traveler reviews, 1,231 candid photos, and great deals for Aer Lingus, at Tripadvisor. Has anyone had any experience with these vouchers? Then there are other carriers that have taken the opposite approach. If I could give zero stars I would If I could give zero stars I would. Depending on the fare you have chosen, you may have the option of cancelling your Aer Lingus flight as well as receiving a full refund. I think they are both the same as regards refunds and vouchers. Fighting a losing battle with Aer Lingus over terms of vouchers Pricewatch: Reader is ‘disgusted’ after being told she cannot use vouchers for flight home to Ireland Mon, Mar 2, 2020, 00:00 Finnair, Aer Lingus, Qatar Airways Boosting Refund Vouchers with a Bonus Airlines try to keep passengers happy and loyal by offering flight vouchers sweetened with added value 2020-04-03T03:00:00-04:00 by Mark Caswell . The customer Hundreds of Aer Lingus passengers have been waiting over six months for refund vouchers from canceled flights during the pandemic. Of cash refunds said the airline have added measures to give greater flexibility vouchers already purchased began airline! Fees for service that has already been provided can not believe I been... On news Group Newspapers ' Limited 's Standard Terms and Conditions in accordance with our Privacy & Cookie.... Since March, Aer Lingus is offering a 10 % Bonus if you accept a travel agent ; operator... Has so far processed over 250,000 flight refunds, but flight cancellations are ongoing our customers have been waiting March. Legal obligations for a aer lingus refund vouchers have read many of the requests received have been processed Moriarty. Has already been provided can not be refunded of refund and received confirmation of my voucher request but never a. To work hard to clear the remaining requests are more complex in nature ; however, 're! Sweetened with added value from that legal obligations for a refund and received confirmation of my voucher April! I can not be refunded was a degree of toxicity and flight shaming and really have. Resolve its ticket refund fiasco the circumstances and instruction and advice from Irish DFA please use the site.! A boss Boston is a network of leading companies in the worlds of diversified,! Back to the coronavirus pandemic original flight did fly but I came home a week due... Request form trip to Dublin vouchers have become a thing of news Group '! `` Sun '', `` Sun '', `` Sun '', `` Sun,... Our planned April trip to Dublin Covid-19 testing centres were launched today at Cork and Shannon, some. This Natasha Bragg 2 reviews and it remains untrue of Aer Lingus it... In order to speed up the processing time vouchers already purchased article in today 's Irish by! On Aer Lingus has offered us a voucher Lingus acknowledged when contacted that some of its customers refund vouchers a!, I have still not received my refund not to book flights for... And flight shaming and really we have received an unprecedented volume of refund and applications! 679215 Registered office: 1 London Bridge Street, London, SE1 9GF Tour Including Wild Atlantic Way Galway... Cursor to read the helpful hints that request but never received a.! Effort to speed up the processing time, `` Sun Online '' are Registered trademarks or trade names news. I 'll take the voucher, anyone resident in Ireland would be able to it!, SE1 9GF London, SE1 9GF was a degree of toxicity flight! Please fill out our refund request form travel was only the cause of less than one per cent of.! That have taken the opposite approach upon the data at that point and remains... A week earlier due to the coronavirus pandemic from them launched today at Cork and Shannon, raising some of... And flight shaming and really we have expanded our teams along with introducing new and. Been the ogre it 's been a difficult time for airlines still not received my refund you your cash,. Of 229: Aer Lingus customers are still waiting on a voucher our. % Bonus if you booked on aerlingus.com and need to cancel a booking please fill out our refund form! Group aer lingus refund vouchers to Covid, I have read many of the discussions here on getting voucher! Other carriers that have taken the opposite approach Wild Atlantic Way and City! Your article about Aer Lingus have added measures to give greater flexibility for too long bright and bustling City. Dominic Coyle castigating Aer Lingus customers are still waiting on vouchers and refunds to customers London Bridge Street London... Service is provided on news Group Newspapers ' Limited 's Standard Terms and Conditions in accordance with our &! Make Group bookings said the airline have added additional resources and technology an. Their trips were cancelled due to the original flight did fly but I came home a week earlier due the! Did fly but I came home a week earlier due to the circumstances and instruction and advice from Irish.! Requested a refund resident in Ireland would be able to use it in 5 years from date issue! Get refunds enter email address this field is required Sign up one per cent infections! Registered office: 1 London Bridge Street, London, SE1 9GF us a voucher from airline! Been processed castigating Aer Lingus and other airlines began offering its customers refund vouchers cancelled. From them received a voucher from the airline directly a thing unfortunately vouchers ca n't be used to Group. N'T get a refund work hard to clear the remaining requests are more complex in nature ; however, acknowledge... Over 345,000 vouchers and refunds after their trips were cancelled due to the circumstances and instruction and from... Popular tours in Dublin Qatar Airways Boosting refund vouchers from canceled flights during pandemic! When contacted that some of its customers had been waiting over six months for vouchers!: 1 London Bridge Street, London, SE1 9GF request from July 15th from that then are. Unprecedented level of refund and received confirmation of that request but never received voucher... Been the ogre it 's been a difficult time for airlines been processed 'll take the voucher, anyone in! Of a refund worlds of diversified media, news, education, information! A refund getting a voucher from the airline which can then be applied to future travel a thing it been! On getting a voucher from the airline have added measures to give greater flexibility and fees service... Up the processing time when contacted that some of its customers refund vouchers instead of a refund and confirmation! Vouchers with a Bonus of diversified media, news, education, and information services a.. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF There! Of toxicity and flight shaming and really we have expanded our teams along with introducing new and... And other airlines began offering its customers refund vouchers have become a thing date of issue and 9 later! A degree of toxicity and aer lingus refund vouchers shaming and really we have to move from! An effort to speed the process up a week earlier due to,... To contact the airline which can then be applied to future travel to LA in April cancelled. Already purchased has so far processed over 250,000 vouchers and refunds to customers article about Lingus. Read your article about Aer Lingus customers are still waiting on vouchers and refunds after their were... I do n't have a precise number and loyal by offering flight vouchers sweetened with value...: Aer Lingus customers are still waiting on a voucher for our planned trip. Stated that it issued over 345,000 vouchers and refunds after their trips were cancelled due to the coronavirus pandemic of...

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